HBREA Crisis Resources

Mortgages with
Wells Fargo

Thank you to our partner Wells Fargo for supporting those affected by Hurricane Harvey. If you have been affected by the storm and have any type of loan with Wells Fargo reach out to them to see if your payments can be deferred.

responsible relief for communities recovering frorr
hurricane harvey

Franklin Codel

In every community we serve, we have a responsibility to make that community better. Our team members and customers in Southeastern Texas and Southwestern Lousisiana impacted by Hurricane Harvey need our support – both as an organization and as participants in the community. Harvey’s full impact won’t be know for some time, but Wells Fargo will be there to offer our assistance during a relief effort of historic

In addition to Wells Fargo’s $1 million donation to Harvey relief efforts, Wells Fargo’s Consumer Lending businesses will take the following steps to help our customers an communities:

  • We wil l deploy our mobile response unit to impacted communities as early as the week of the September 11th. Once the mobile response unit is deployed, Wells Fargo customers will be able to receive in-person assistance with their mortgage, home equity, or auto loans. If a customer has other financial needs, the mobile response team will connect the customer via phone to the appropriate points of contact.
  • We have suspended all collection calls, late fees, and foreclosure or repossessio activities for customers in the counties that were under hurricane warnings when Harvey made landfall. These stops will be in place until at least the end of September.
  • Once a customer contacts us, we can implement disaster relief for up to 60 days or up to 90 days in FEMA-designated disaster areas; and offer payment options including potential to postpone payments for up to 90 days without negative credit reporting. After the initial 60 or 90 days disaster relief period expires, customers who are still unable to make payments will be evaluated for further assistance based on their situation.
  • Well Fargo Home Lending customers can contact us at 1-888-818-9147, Monday through Friday from 06:00 A.M. to 10:00 P.M. CST, and Saturday from 08:00 A.M. to 02:00 P.M. CST. All Wells Fargo customers can reach us at 1-800-TO-WELLS if they need assistance or have questions.


  • Call your mortgage company, car loan company, student loan & credit card companies. Ask for a 3 month reprieve from payments. There should be no late fees assessed. They will work with you. You may need the money to get back on your feet.
  • Take lots of photos. Call the insurance company asap. Get them to start your claim now. Anything under water is covered. Exception would be items that can be washed or stone counter tops. But laminate counters can be claimed because they are wood.
  • USE A LOCAL CONTRACTOR!!! Lots of con-artists will try to take advantage. Get estimates from a contractor for repairs. You don’t need to use that contractor, but the home owner insurance company needs them. (psst – the higher the better)
    If it has a plug or an outlet and it was under water, DO NOT USE IT. Water and electricity do not mesh. Those outlets will corrode over time and house fires start – even in the future. Especially if this was salt or brackish water. Salt will corrode the wiring and outlets faster. And BX corrodes faster than Romex.
  • Wear an N-95 mask any time you are indoors in a house that was flooded. I contracted bacterial and fungal pneumonia from Sandy. I was on prednisone for 2.3 years. I gained 90 lbs from prednisone. Otherwise I could have been in the hospital for a few weeks to a month.
  • Empty your home quickly of items that are destroyed. If it has a plug, it is toast. If it runs on gas or electricity and was under water, it is trash. Cut drywall to 4′ (the width of drywall.). It saves time and money when you are replacing it. Don’t do it like on HGTV. No sledge hammers needed. Draw a line 4′ above the floor. Cut with a razor blade. Put one hole in the wall and grab and pull. Hopefully you have drywall nails in there and not screws. Remove insulation from that same area. Feel above for dampened insulation. If it is damp, go 2′ more up. Once you are sure you have all the wetness gone and are down to the studs, spray with bleach. You don’t want mold to grow. Make sure your windows are open.
  • Solid wood furniture? Spray with bleach or Wet and Forget from Home Depot type stores. Bleach is less expensive.
  • Everything will mold or mildew if not treated. It is not worth your health in the long run.
  • Expect that this will take 3 months on average to fix. From the time you begin tossing things out to the final paint coat. God bless you all and be safe.

Freddie Mac

Freddie Mac has not only suspended foreclosures of properties of those affected by Hurricane Harvey but also have put in place loan deferment programs see one of the links below for more information.

The destruction left by Harvey is on a scale Texas has never experienced. With estimates of the economic impact reaching $160 billion, it has the potential to become the costliest natural disaster in U.S. history. And the human toll is just as steep, with tens of thousands displaced and over 200,000 already registered for assistance. A large part of our Texas REALTOR® family lives and works in the communities included in the governor’s declaration of disaster, and the Texas Association of REALTORS® is committed to helping them rebuild through the Texas and National Association of REALTORS® Relief Fund, which has received support from NAR and state and local associations across the nation. But we know recovery will be a long, costly process. Below you’ll find information about how to apply for assistance or donate, legal questions related to Harvey, and other resources and information you might need.

Texas REALTORS® Relief Fund now accepting requests for assistance

REALTORS® and members of the public who’ve suffered loss due to Harvey can apply for up to $1,000 of mortgage or rental payment assistance from the Texas REALTORS® Relief Fund.

Apply for assistance

Disaster Relief Fund Applications

Up to $1,000 assistance.
Application deadline is
September 25, 2017.

The Texas Association of REALTORS® Relief Fund helps people who’ve suffered losses due to natural disasters in Texas.


  • To report flooding and non-emergency help to the City of Houston: 3-1-1 or 713-837-0311
  • State Emergency Assistance Registry: 2-1-1
  • CenterPoint for downed power lines or gas lines: 888-876-5786
  • American Red Cross of Greater Houston: 713-526-8300
  • HPD non-emergency: 713-884-3131
  • All true emergencies call: 9-1-1

Houston Association of Realtors

Cindy Hamann, HAR Chair of the Board has provided the below link for additional information concerning assistance and Texas Realtors Disaster Relief Fund.


This information is as of 9-1-17